Responsible Gambling
Your well-being matters. We provide tools and resources to help you stay in control of your play.
Self-Exclusion Options
Take control of your gambling with flexible exclusion periods.
Temporary 24-Hour
Take a short break with a 24-hour cooling-off period. Your account will be temporarily suspended and all marketing communications will stop.
7-Day Pause
A one-week break to reassess your play. During this time, you cannot log in, deposit, or receive promotional offers.
30-Day Self-Exclusion
A full month away from the platform. This is ideal if you feel your gambling is becoming problematic and need extended time off.
Permanent Exclusion
Permanently close your account and block access to all Charter & Oak services. This action is irreversible and includes removal from all marketing lists.
Deposit Limits
Set boundaries on how much you can deposit over time.
Daily Limits
Set a maximum deposit amount per day. Once reached, no further deposits can be made until the next calendar day.
Weekly Limits
Control your spending over a 7-day rolling period. Adjustments take effect immediately and can be lowered at any time.
Monthly Limits
Set a monthly cap on total deposits. Increases require a 24-hour cooling-off period to prevent impulsive decisions.
Session Limits & Reality Checks
Stay aware of your time and spending with automatic reminders.
Time Reminders
Receive on-screen notifications after every 30 minutes of active play, showing your total session duration.
Reality Check
Periodic pop-ups display your net win/loss and time spent, helping you make informed decisions about continuing to play.
Auto-Logout
Automatically log out after a set period of inactivity. You can customize the timeout duration in your account settings.
Resources & Support
If you or someone you know is struggling with gambling, help is available.
Ohio Problem Gambling Helpline
Free, confidential support available 24/7 for Ohio residents.
National Problem Gambling Helpline
Confidential helpline available nationwide, 24 hours a day.
National Council on Problem Gambling (NCPG)
The national advocate for programs and services to assist problem addiction.
Gamblers Anonymous
Twelve-step fellowship of men and women who share their experience to help others recover.